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We do everything we can to ensure that you as a customer are satisfied with our services. However, should a dispute arise between you and Froda that cannot be resolved by our customer service, you can submit your case to the National Board for Consumer Disputes (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases that are tried.
You can reach the National Board for Consumer Disputes via:
Website: www.arn.se
Address: Postbox 174, 101 23 Stockholm, Sweden
The EU Commission offers an online platform for resolving disputes arising from cross-border e-commerce transactions out of court. You can report your case in any official EU language via this platform. You can find the platform here.
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