Support

Om du mot förmodan inte skulle vara nöjd med ditt lån hos Froda kan du när som helst betala tillbaka lånet utan extra kostnad.

Froda has received enhanced support from the European Investment Fund (EIF) through the InvestEU Microfinance and Social Entrepreneurship Guarantee Programme. The programme enables Froda to lend to small business owners in order to promote growth, equality, sustainable work and social inclusion in Europe.

The EIF microguarantee means that Froda can offer business loans at discounted rates if you have a business with a maximum of 9 full-time employees and a maximum of 20 million SEK in turnover or balance sheet total. You can apply for loans of up to 565 000 SEK to be covered by the microguarantee. The discount will be activated automatically if your business meets the criteria for the guarantee.

Read more at the European Commission.

You can access the developer portal here.

By embedding Froda’s funding instead of having to borrow money to finance your own lending, you can offer more competitive pricing to your customers. With Embedded Funding you can also provide pre-approved credit limits to your customers. This serves two purposes, it allows for faster withdrawals but also gives your customers the advantage of always being aware of how much financing they have to work with.

The main benefit is that you don’t have to worry about securing the funding needed to keep your operations going. Thanks to Forda’s public deposit funding, the funding scales at the pace you do and as our license is passortable within the EEA, you can easily expand your offering to new markets. The custom credit model will also yield more accurate risk scores and therefore more predictable results.

Integrating Froda’s APIs is typically a 2-week process for a team of 2 developers. Froda’s tech team will support and guide you through the process. For more details about our APIs, visit our developer portal.

Nothing. You have the distribution channel and we have the product. Froda generates interest income on the loans originated via embedded partnerships. This revenue is then shared with our partners.

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Together with the partner, we build a custom credit model, utilizing a combination of the partner’s data sources and Froda’s in order to create as comprehensive and accurate of a credit model as possible. The partner is in full control of the customer journey and handles all the KYC and identification processes as well as managing the credit risk. When applications are made, our system evaluates and responds to them within 24 h and Froda’s public deposit funding is then accessed through API endpoints to perform withdrawals.

Embedded Funding is Froda’s solution where partners can build their own custom financing offering on our funding.

For the partner, the main benefit is that Card-Based can be implemented on additional markets without the need to integrate additional repayment solutions. Push-payment functionality also eliminates the need for any manual work connected to the transaction process. For the end customer, Card-Based provides a fully seamless experience with instant payouts and automatic repayments.

A credit card is used for transactional purposes and has a predetermined credit limit as well as repayment term. Card-Based is essentially a traditional business loan, where the customers choose loan amount, amortization period and can use the capital for many different purposes. Only that their card is used in the payout and repayment process.

Integrating Froda’s APIs is typically a 2-week process for a team of 2 developers. Froda’s tech team will support and guide you through the process. For more details about our APIs, visit our developer portal.

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Nothing, you have the distribution channel and we have the product. Froda generates interest income on the loans originated via embedded partnerships. This revenue is then shared with our partners. Card-Based also generates interchange income for partners that are card issuers.

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With Card-Based we leverabe card rails, push-payment functionality and Visa’s extensive card infrastructure to push payouts and pull repayments instantly through the end customer’s Visa business card.

Card-Based is essentially our regular embedded lending solution, except it's even faster, more convenient and works in virtually all markets. Card-Based is offered to partners who are Visa business card providers.

Yes, regardless if you choose the codeless, light or full integration everything will be customized to match your brand identity.

Access to financing is a major hurdle for the majority of SMEs. With embedded lending you can provide direct access to affordable financing that is both convenient to use and where the process is much faster than that of traditional financing processes.

There’s a lot to gain from offering financing to your customers. By adding an additional service you get an additional income stream, increase customer engagement and a lock-in effect during the lifetime of the loan. Accessing financing is also a major hurdle for the majority of small businesses, and by providing a solution to your customers’ financing problems, you're going to increase your customer loyalty as well. By giving your customers access to financing you’re also proving them opportunities to invest and grow. Therefore, embedded lending has the potential to grow your core business, as your customers’ are growing their businesses. 

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Froda’s embedded lending is built on our native lending platform that we have built and fine tuned for nine years and where thousands of customers have passed through the process. Combining that with our public deposit funding allows us to offer a fully automated embedded lending product that is among the fastest, smartest and most affordable on the market.

It depends on the integration. Integrating Froda’s APIs is typically a 2-week process for a team of 2 developers. Froda’s tech team will support and guide you through the process. For more details about our APIs, visit our developer portal.

Nothing. You have the distribution channel and we have the product. Froda generates interest income on the loans originated via Embedded partnerships. This revenue is then shared with our partners.

Embedded Lending is beneficial for businesses looking to enhance their customer experience by offering easy and automated financing options without the hassle of the traditional loan processes. It's particularly useful for software service providers, banks and payment providers.

Card-Based is ideal for debit card issuers and financial institutions looking to offer additional lending options to their customers.

Embedded Funding is ideal for businesses with a niche financing offering. For example BNPL providers, invoice financiers among others.

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Embedded Lending is integrated into your existing platform or application either. This can be done either by linking to a partner-branded Froda application page, or by using Froda’s APIs to integrate the application and self-service loan handling platform into your customer portal. 

Customers can then apply for loans or credit directly through your platform, with Froda handling underwriting, approval, disbursement, repayments and everything else connected to the lending process.

Embedded Lending allows you to integrate Froda’s lending services directly into your platform or application. Enabling you to offer loans or credit options as a value added service  to your customers, seamlessly within your existing platform.

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SMEs across Europe struggle to access affordable financing solutions. Froda’s automated processes, and efficient funding via public deposits, allow us to offer financing at fair terms while keeping a high acceptance rate. We help our Embedded partners to extend their product offering, increase customer engagement while adding an additional income stream. Since the product is white-labeled and embedded, our partners maintain full customer ownership.

Froda genererar ränteintäkter på lånen som ställs ut via partners. Intäkterna delas med partnern.

Froda Embedded is suitable for various businesses serving SMEs, such as financial institutions, incumbent banks, neobanks, payment providers, accounting software and other business service providers seeking to integrate embedded financial solutions.

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Froda Embedded is available in Europe. We serve SMEs in Sweden, Denmark, Finland, Norway, the UK, Ireland, and Germany currently. Our geographical expansion is based on the needs of our partners and we continuously add additional markets on the request of patners.

Depending on the product, integrating Froda’s APIs is typically a 2-week process for a team of 2 developers. Froda’s tech team will support and guide you through the process. For more details about our APIs, visit our developer portal.

Yes, Froda's solutions allow our partners to incorporate their brand elements for a cohesive and branded financial experience.

Froda offers embedded lending, card-based embedded lending, and embedded funding. Each caters to specific financial needs.
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Embedded Lending allows partners to offer business loans to their clients and share the revenue with Froda. Froda handles everything from loan origination to loan servicing and NPL processes.

Card-Based is available to partners who are Visa business card issuers. It’s essentially the same product as embedded lending, except all the transactions utilize push payment functionality, meaning payouts and repayments go through the end customers Visa card.

Embedded Funding allows partners to build their lending products using Frodas technical platform and balance sheet.

Froda’s regular business loans are offered directly to the end customer – the small businesses. Froda Embedded is our white-label solution where we give partners the opportunity to integrate Froda’s platform and offer financing themselves, under their own brand.

Froda Embedded is a white-label SME lending solution that allows partners to offer business loans and similar financing solutions to their clients, fully integrated into their app/web app. We partner with other fintechs, banks, card issuers, payment providers, and other businesses serving SMEs in Europe.

We would like to know what you think and appreciate feedback on how you experience our products and services so that we can develop and improve them for you. If you want to give us feedback, you can contact us by phone, email, or chat to share your thoughts. Your feedback will be reviewed by the person responsible for the product or service in question and whether or not your suggestion can be implemented, we will get back to you about your feedback.

If you are dissatisfied, we ask you to first contact Froda's customer service. We would like to resolve any problems or misunderstandings that have arisen in order to take your feedback further.

If you are still dissatisfied with the answer you received, you can send a written request to the customer ombudsman at Froda, who is responsible for complaints at Froda. The customer ombudsman will then, in an impartial manner, review your case carefully and make a new assessment. Read more about how we handle any complaints and what the written request should contain here.

We do everything we can to ensure that you as a customer are satisfied with our services. Should a dispute arise between you and Froda that cannot be resolved by our customer service, you can report your case to the General Complaints Board (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases under review.

You can reach the General Complaints Board via:

Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

The European Commission offers an online platform to resolve disputes arising in cross-border e-commerce, outside the courts. This platform allows you to report your case in any official EU language. You can find the platform here.

You can download your commitment statement under "documents" in the left column on My Pages.

You can download your annual statement under "documents" in the left column on My Pages.

Log in to My Pages and select the account that you want to retrieve an account statement for. Then select "transactions" in the menu and specify the desired time interval for the account statement.

Your personal data is handled in accordance with Froda's Privacy Policy. Read more about it here.

If you don't have mobile BankID to verify your withdrawal account, you can send a message in My PAges with account proof from your bank containing the clearing number, account number, name, and social security number.

When someone passes away, an engagement statement is automatically sent to the deceased estate's registered address with information about the estate's assets at Froda. The deceased's engagement with Froda can only be terminated and the money paid out once the estate inventory is complete. For the money to be paid out to the estate, we need to receive the following documents:

– Closure form for the estate, can be found here.

– Power of attorney, in case one person represents all the estate's heirs or a lawyer assists with the closure. You can find the power of attorney here.

– Copy of ID for all the estate's heirs.

Post the completed and signed form, eventual powers of attorney, and copies of ID documents to us at:

Froda AB

Katarinavägen 9

116 45 Stockholm

To verify withdrawal accounts, Froda uses a solution from Finshark where bank accounts are verified via BankID. Finshark is a Swedish company under the supervision of the Swedish Financial Supervisory Authority.

No, we only offer savings accounts for individuals.

No, we only offer savings accounts for individuals who have turned 18.

No, you must be a resident of Sweden.

No, you need to have a Swedish bank account to make deposits to your savings account at Froda.

Individuals over 18 years of age who reside in Sweden and have a Swedish bank account.

For savings accounts with variable interest rate, there is no time limit for when you can make your first withdrawal. If you want to make withdrawals from a fixed-rate savings account, it is possible against a fee of 1% of the withdrawal amount.

No, but you can never withdraw more money than is in your savings account.

Yes, you can make withdrawals from a fixed interest savings account against a fee of 1% of the withdrawal amount. The same applies if you want to close the account during its term.

It normally takes between 2-3 banking days.

Log in to My Pages and select "withdrawal" in the left column.

You can change your withdrawal account on My Pages. Click on your name in the menu, select "my details" and click on "retrieve my account number". Choose the bank with your desired withdrawal account, authenticate yourself and choose which account you want as the withdrawal account. If you have trouble changing the withdrawal account, you can send a message in the logged-in mode to get help with it.

Your withdrawal account must be an account in a Swedish bank and include clearing and account numbers. Bankgiro or plusgiro does not work as a withdrawal account.

The minimum amount you can deposit is 1 SEK.

It depends on whether you have a savings account with variable or fixed interest rate. Savings accounts with variable interest rate have unlimited deposits. For fixed-rate savings accounts, you can only make a deposit when the account is opened. If you want to make additional deposits to a fixed-rate account after you have opened it, you can open a new account with the desired term. If you try to make additional deposits to an account with fixed-rate, the money will either be placed in a savings account with variable interest rate or paid back to your registered withdrawal account.

Yes, the highest amount you can deposit is 1 050 000 SEK.

You can normally see the deposit in your account within 1-2 banking days.

The first deposit must be made within 30 days from the day the account was opened.

No, you can only make deposits in SEK to our savings accounts.

The highest amount, including earned interest, that you can have in the account is limited to SEK 1 050 000. If your balance exceeds that amount, the excess will automatically be paid out to your registered withdrawal account.

Deposits are made through bankgiro to 652-5125 with your account number at Froda as the OCR/reference.

Yes. Read more about the government deposit guarantee here.

The money will be manually deposited by us into your savings account. If you cannot see the deposit in your account 3 days after depositing, you can contact us via the messaging function on My Pages.

Interest for the money in the account is calculated for all calendar days of the year, taking leap years into account. For deposits, interest is calculated from the first bank day after Froda has received the amount. The interest is an effective annual rate, which means that for accounts with a shorter term than 12 months, you will receive the part of the annual interest that reflects the term of your savings account.

Example 3 months: You deposit SEK 1 000 into a fixed savings account with a 3 month term and an annual interest rate of 2%. Since the account has a term of 90 days, the interest is calculated as: (2% / 365 days) * 90 days, which gives an interest of SEK 4.93 for the period.

Example 6 months: You deposit SEK 1 000 into a fixed savings account with a 6-month term and an annual interest rate of 2%. Since Froda Fixed 6 months has a term of 180 days, the interest is calculated as: (2% / 365 days) * 180 days, which gives an interest of SEK 9.86 for the period.

Current interest rate and terms for the savings account can be seen on the website or on My Pages.

Interest for the money in the account is calculated for all calendar days of the year, taking leap years into account. For deposits, interest is calculated from the first bank day after Froda has received the money. For withdrawals, interest is calculated until the day before the withdrawal date.

The interest is an effective annual rate and is calculated according to the interest rate that Froda applies at any given time for the savings account. Current interest rates and terms for the savings account can be seen on the website or on My Pages.

The interest rate depends on which savings account you have and is shown when you open the account. For savings accounts with variable interest rate, the interest rate can be adjusted both up and down. For fixed-rate savings accounts, the interest rate remains the same throughout the term. The current interest rate can be seen on the website or on My Pages.

On our website and via My Pages.

Your earned interest is deposited into your account on December 31st each year and when the account is closed if you have a savings account with variable interest rate. For fixed-rate savings accounts, the earned interest is paid out when the term of the account expires or when the account is closed.

Yes, you can open several savings accounts.

No, it costs nothing to open a savings account.

No, there is no annual fee for any of our savings accounts.

No, Froda only allows one account holder per savings account.

You can log in to your savings account by identifying yourself with BankID here.

No, you need to have BankID to be able to open a savings account. Read about how to get a BankID here.

We need to be able to verify your identity when you open an account and use BankID as the solution to do it.

The money in a Savings Account + Froda distributed through Avanza Bank is placed with Froda just like our other savings accounts. If you have savings accounts with Froda both through Froda and through Avanza, the total amount on your accounts is combined, and the total amount is covered by the deposit guarantee limit of 1 050 000 SEK.

Go to My Pages and open your account overview. From there, you can click on your account and then close your account.

You can open a savings account by logging in with BankID here.

Yes, if you log in to My Pages, you can select “show closed accounts” and then click on the account you want to see transactions for.

Yes, when the interest is capitalized, a withholding tax of 30% is deducted, which Froda reports to the Swedish Tax Agency. You do not need to do anything.

At the end of the term, your savings account will convert to a variable interest rate account. Your money, including earned interest, then becomes available for withdrawal. If you want to continue with a fixed interest savings account, you need to create a new savings account with the desired term and transfer the money to the new account.

If you are still dissatisfied with the answer you received, you can send a written request to the customer ombudsman at Froda, who is responsible for complaints at Froda. The customer ombudsman will then, in an impartial manner, review your case carefully and make a new assessment. Read more about how we handle any complaints and what the written request should contain here.

If you are dissatisfied, we ask you to first contact Froda's customer service. We would like to resolve any problems or misunderstandings that have arisen in order to take your feedback further.

We do everything we can to ensure that you as a customer are satisfied with our services. If a dispute still arises between you and Froda that cannot be resolved by our customer service, you can report your case to the National Board for Consumer Disputes (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases that are examined.

You can reach the National Board for Consumer Disputes via:

Website: www.arn.se

‍Address: PO Box 174, 101 23 Stockholm, Sweden

The European Commission offers an online platform for resolving disputes that have arisen in cross-border e-commerce, outside the courts. Through this platform, you can report your case in all official EU languages.

We would like to know what you think and appreciate feedback on how you experience our products and services so that we can develop and improve them for you. If you want to give us feedback, you can contact us by phone, email, or chat to share your thoughts. Your feedback will be reviewed by the person responsible for the product or service in question and whether or not your suggestion can be implemented, we will get back to you about your feedback.

If a withdrawal has not gone through, it is because there were not enough funds in the account when the amount was to be reserved. The repayment of your loan is done automatically through direct debit, and for this to happen, there must be sufficient funds in the account.

Go to "manage bank accounts" under "my company". There, you can add a new bank account and remove old account numbers. You must always have an account number that is linked to the company.

Yes, you can change the repayment account on My Pages.

If a payment does not go through according to the payment plan, we always try to withdraw the amount again the following banking day.

If you have switched to a new repayment account, it takes up to two banking days before it is activated. Once activated, direct debit and the payment plan are linked to the new account, and it is marked as "active" on My Pages.

Yes, in most cases, you can change your amortization rate. If you want to change your amortization rate, you can contact customer service at support@froda.se or 08-501 311 00, and we will assist you.

If you want to make an extra amortization you can do so under the "manage loan" tab. Choose "extra amortization" and enter the amount you want to repay. The payment then automatically occurs by a withdrawal via direct debit.

Yes, you can activate an extra amortization on My Pages whenever you want.

When you make an extra amortization, the debt decreases, which also reduces the total cost of the loan. By default, the term of your loan will be recalculated and shortened to reflect the new debt. If you prefer to keep the term as it is but want your ongoing repayments to decrease, you can adjust the term under "manage loan" on My Pages.

No, Froda does not charge any early repayment fees, so it's completely free to repay the loan early. You only pay interest up to the day you repay the loan, and the remaining interest cost for the term is written off.

By using direct debit instead of invoices, Froda can automate the amortization process so you don't have to pay invoices manually.

Yes, you can always repay your loan early, no matter how much time is left on the amortization plan.