What can I do if I have submitted a complaint to your customer service but am still not satisfied?

If you are still dissatisfied with the response you have received, you can send a written request to klagomal@froda.se to be dealt with by the Frodas Customer Ombudsman, who is the complaints officer at Frodas. The Customer Ombudsman will then, in an impartial manner, review your case carefully and make a new assessment. Read more about how we handle complaints and what the written request should contain here.