At Froda, we value our customers' opinions as we always strive to develop our services. We want to know what you think and appreciate feedback on how you experience our products and services. Your feedback will be reviewed and evaluated by the person responsible for the product or service in question. Whether or not your suggestion can be implemented, we will contact you about it. To share your feedback, please contact us by phone or chat, you can find our contact details here.

If you are dissatisfied, please contact Froda's customer service first. They will be happy to clarify any problems or misunderstandings that have arisen and can also pass on your comments.

If you are still dissatisfied with the response you received from us, we advise you to send a written request to klagomal@froda.se to be dealt with by the Frodas Customer Ombudsman, who is the complaints officer at Frodas. The Customer Ombudsman will then, in an impartial manner, review the case thoroughly and make a new assessment.

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The written request should contain complete information about the case. The customer representative needs to know what happened in your previous contacts with us, a description of why you are not satisfied and how you would like us to resolve your case. You will receive a reply as soon as a final decision has been made, but no later than 10 working days.If you are not satisfied with the customer representative's decision, you need to take the case to the General Complaints Board (ARN) or to a general court. You can get free advice from the Swedish Consumers' Banking and Finance Bureau, www.konsumenternas.se. You can also contact the consumer adviser in your municipality.

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Please note that our customer representative only reviews cases previously handled by Froda's customer service. If this is the first time you are contacting us about your case, we ask you to contact us here instead. For our customer representative to be able to review your complaint, you need to fill in the information below.

At Froda, we do everything we can to ensure that you as a customer are satisfied with our services. If a dispute should nevertheless arise between you and Froda that cannot be resolved by our customer service, you can report your case to the National Board for Consumer Disputes (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases that are examined.

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How to reach the General Complaints Board:

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Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

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The EU Commission offers an online platform for resolving disputes arising from cross-border e-commerce transactions out of court. You can report your case in any official EU language via this platform.