What can I do if I have submitted a complaint to your customer service but am still not satisfied?

If you are still dissatisfied with the response you received, you can send a written request to klagomal@froda.se to have your case reviewed by Froda’s customer ombudsman, who is responsible for handling complaints at Froda. The customer ombudsman will then review your case thoroughly and impartially and make a new assessment.

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Read more about how we handle any complaints and what the written request should include here.