All questions and answers

Do I need to pay tax on my earned interest?

Yes, when the interest is capitalized, a withholding tax of 30% is deducted, which Froda reports to the Swedish Tax Agency. You don't need to do anything.

Do I need to prepare any documents to apply?

No, you do not need to prepare anything to apply. All the information we need to process your application will be automatically collected when you apply.

Does Froda offer start-up loans?

Froda does not offer business loans to start a business, but may in some cases offer business loans to newly started businesses. In order to offer a business loan to a newly started business, the company needs to have started sales in order for us to make an assessment based on turnover.

Does Froda offer personal loans?

No, Froda only offers business loans.

Is there an annual fee for my savings account?

No, there is no annual fee for any of our savings accounts.

Is there a maximum limit on how much I can deposit?

Yes, the maximum amount you can deposit is SEK 1,150,000.

Is there a maximum amount for how much I can withdraw?

No, but you can never withdraw more money than what is available in your savings account.

Does Froda offer a line of credit or an overdraft facility?

No, Froda only offers business loans.

Does Froda have any setup fees?

No, Froda has neither setup fees nor other hidden fees on its business loans. The interest rate is the only cost for the loan.

Does the loan have a fixed term?

No, the business loan has no fixed term. You can repay it in full whenever you want, free of charge.

How do I apply for a business loan from Froda?

You can apply directly at froda.se. All you need to do is fill in your contact information, identify yourself with BankID, and adjust your loan according to your wishes. In most cases, we can automatically retrieve all the data we need and give you an answer to your application immediately.

How is the interest calculated on a fixed-rate savings account?

Interest for the money in the account is calculated for all calendar days of the year, taking leap years into account. For deposits, interest is calculated from the first banking day after Froda has received the amount. The interest is an effective annual interest rate, which means that for accounts with a term of less than 12 months, you will receive the portion of the annual interest rate that reflects the term of your savings account.

Example 3 months: You deposit SEK 1,000 into a fixed-term savings account with a 3-month term and an annual interest rate of 2%. Since the savings account has a term of 90 days, the interest is calculated as follows: (2% / 365 days) * 90 days, which gives an interest of SEK 4.93 for the period.

Example 6 months: You deposit SEK 1,000 into a fixed-term savings account with a 6-month term and an annual interest rate of 2%. Since Froda Fixed Savings Account 6 months has a term of 180 days, the interest is calculated as follows: (2% / 365 days) * 180 days, which gives an interest of SEK 9.86 for the period.

The current interest rate and terms for the savings account can be found on the website or on My Pages.

How is the interest rate on a variable rate savings account calculated?

Interest on money held in the account is calculated for all calendar days of the year, taking into account leap years. For deposits, interest is calculated from the first banking day after Froda receives the amount. For withdrawals, interest is calculated up to and including the day before the withdrawal date. The interest is an effective annual rate and is calculated according to the interest rate that Froda applies to the savings account at any given time. The current interest rate and conditions for the savings account can be seen on the website or on My Pages.

How do I change my repayment account?

Log in to My Pages. Go to "manage bank accounts" under "my company". There you can add a new bank account and remove old account numbers. You must always have an account number that is linked to the company.

How does Froda's lowest price guarantee work?

The guarantee means that Froda should always offer a price that is at least as low as our competitors. If you have received an offer for a loan at a lower price from another bank than what you have been offered at Froda in the last 30 days, we will always match that price. The guarantee otherwise requires comparable terms (e.g., amortization and collateral) and only covers applications that have been granted loans by Froda.

Read more about prices and conditions here

How does Froda's satisfaction guarantee work?

If you are not satisfied with your business loan with Froda, you can repay the loan at any time without extra cost.

How does a loan with a guarantee from the European Investment Fund (EIF) work?

Froda has received extended support from the European Investment Fund (EIF) through the microfinance and social entrepreneurship guarantee program within InvestEU. The program enables Froda to lend to small business owners to promote growth, equality, sustainable work, and social inclusion in Europe.

The EIF's micro-guarantee means that you can get a business loan from Froda with a discounted loan cost if you have a company with a maximum of 9 full-time employees and a turnover or balance sheet total of no more than 2 million EUR. You can apply for loans up to 50 000 EUR to be covered by the micro-guarantee. The discount is automatically activated if your company meets the criteria for the guarantee.

Read more at the EU Commission

How does the repayment work?

Froda's business loan is an annuity loan where you can choose between daily and weekly amortization. Annuity means that each repayment is the same size, but the interest portion is higher at the beginning of the loan term, while the amortization portion is smaller. As you repay the loan, the interest portion for each repayment will decrease, while the amortization portion will increase instead. The repayment of your business loan then takes place automatically via direct debit during the loan period.

For loans over 1.5 million SEK, the loan is repaid monthly.

How do I make an extra repayment?

If you want to make an extra repayment, you can do so under the "manage loan" tab. Select "extra repayment" and fill in the amount you want to pay back. The payment will then be made automatically via direct debit.

How do I close my savings account?

Go to My Pages and open your account overview. From there, you can click on your account and then close your account.

How do I repay my loan early?

If you want to repay the entire loan early, you can do so by logging in to My Pages and clicking on "repay entire loan" under the "manage loan" tab. The amount you have left to repay will then be reserved in your account and debited via direct debit within 2 business days.

How do I provide feedback on business loans?

We would love to know what you think, and appreciate feedback on your experience with our products and services so we can develop and improve them for you. If you would like to give us feedback, you can read more here to share your views. Your feedback will be reviewed by the person responsible for the product or service in question, and regardless of whether your suggestion can be implemented or not, we will respond to your feedback.

How do I provide feedback on savings accounts?

We would love to hear your thoughts and appreciate your feedback on how you experience our products and services so that we can develop and improve them for you.

If you would like to provide feedback, please contact us at 0850131100 or email us to share your thoughts.

Your feedback will be reviewed by the person responsible for the product or service in question, and regardless of whether your suggestion can be implemented or not, we will respond to your feedback.

How do I make a withdrawal from my savings account?

Log in to My Pages and select "withdrawal" in the left column.

How do I make a withdrawal if I don't have mobile BankID?

If you do not have mobile BankID to verify your withdrawal account, you can send a message while logged in with proof of account from your bank that includes clearing number, account number, name and social security number.

How are my personal data handled?

Your personal data is processed in accordance with Froda's Privacy Policy. Read more about it here.

How will I be informed about changes to interest rates or fees?

On our website and via My Pages.

How can I file a complaint if I am not satisfied with how my case has been handled?

If you are dissatisfied, please contact Froda's customer service in the first instance. We would like to clarify any problems or misunderstandings that have arisen in order to pass on your views.

How can I see if I have room to increase my loan?

You can see how much available loan amount you have directly when you log in to My Pages. If you want to increase the loan, press "borrow more" and enter how much you want to increase the loan by.

How can I see if my repayment account is activated?

If you have switched to a new repayment account, it takes up to two banking days before it is activated. Once activated, the direct debit and payment plan are linked to the new account, and it is shown as "active" on My Pages.

How do I log in to my savings account?

You can log in to your savings account by identifying yourself with BankID here.

How long can I wait to deposit money after opening a savings account?

The first deposit must be made within 14 days from the day the account was opened.

How long is a loan offer from Froda valid?

If your application has been approved, your offer is valid for 30 days from the date you received it.

What repayment period does Froda offer?

We offer up to 60 months repayment period. You decide how long you want the repayment period to be when you apply, and how long a repayment period you can choose varies from company to company.

How long does it take to get a response to my application?

If we have all the information we need, we will get back to you with an answer by the next banking day at the latest. If we need more information, we will always contact you within 24 hours by phone or email to complete your application. Read more about Froda's business loans or make an application here.

How long does it take before I have the money in my account?

The payment is prepared immediately after you have signed your agreement. Provided that you have entered the correct account details in the application, you will have the money in your account no later than the next banking day.

How long does it take before I have the money in my withdrawal account?

This normally occurs within 2-3 business days.

How long does it take before my deposit appears in my savings account?

You can normally see the deposit in your account within 1-2 banking days.

How much can I borrow from Froda as a Worldline customer?

Froda offers business loans for Worldline customers up to SEK 2,000,000. You may be able to borrow more or less than the amount you applied for.

How much can I borrow from Froda as a Nets customer?

Froda offers business loans for Nets customers up to NOK 2,000,000. You may be able to borrow more or less than the amount you applied for.

How much can I borrow from Froda?

Froda offers business loans up to SEK 5,000,000. On average, we grant a loan amount that corresponds to one month's turnover in your company (provided that the business is well managed). It may happen that you get to borrow more or less than the amount you applied for. Read more about our prices and terms.

How much can I save with Froda?

The maximum amount, including accrued interest, that can be held in the account is limited to SEK 1,150,000. If your balance exceeds this amount, the excess will automatically be paid out to your designated withdrawal account.

How do I view my commitment statement?

You can download your commitment statement under "documents" in the left column on My Pages.

How do I view my account statement?

Log in to My Pages and select the account for which you want an account statement. Then select "transactions" in the menu and enter the desired time interval for the account statement.

How do I view my annual statement?

You can download your annual statement under "documents" in the left column on My Pages.

How do I submit a complaint if I am dissatisfied with how you have handled my case?

To submit a complaint about how your case has been handled, email us at support@froda.se. We will review your case, clarify any uncertainties, and ensure that your comments are passed on.

How does Froda differ from the alternatives?

With Froda, you don't have to choose between smooth and affordable financing; you get both. Through new technology and data-driven analysis, we have developed a service that is easy to use and saves you time and money. Therefore, we can offer business loans with the same security and affordability as the major banks, but without all the time-consuming and complicated administration. You also never have to worry about hidden fees or commitment periods. The interest is the only cost you pay for the loan, and if you want to repay early, you can do so completely free of charge.

Read more about prices and conditions here

How do I deposit money into my savings account?

Make deposits via bankgiro to 652-5125 using your Froda account number as the OCR/reference.

How do I change my withdrawal account?

You can change your withdrawal account on My Pages. Click on your name in the menu, select "my details" and click on "retrieve my account number". Select the bank where you have your desired withdrawal account, identify yourself with mobile BankID and select which account you want as your withdrawal account. If you have problems changing your withdrawal account, you can send a message while logged in to get help with it.

How do I open a savings account?

You can open a savings account by logging in with BankID here.

What happens to the loan if I make an extra repayment?

When you make an extra repayment, the debt decreases, which leads to the total cost of the loan also decreasing. By default, the term of your loan will be recalculated and shortened to reflect the new debt. If you prefer to keep the term as it is but have your ongoing repayments reduced, you can log in and adjust the term under "manage loan" once you have logged in.

Information about consumer dispute resolution

We do everything we can to ensure that you as a customer are satisfied with our services. However, should a dispute arise between you and Froda that cannot be resolved by our customer service, you can submit your case to the National Board for Consumer Disputes (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases that are tried.

You can reach the National Board for Consumer Disputes via:

Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

Information about consumer dispute resolution

We do everything we can to ensure that you as a customer are satisfied with our services. However, should a dispute arise between you and Froda that cannot be resolved by our customer service, you can submit your case to the National Board for Consumer Disputes (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases that are tried.

You can reach the National Board for Consumer Disputes via:

Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

The EU Commission offers an online platform for resolving disputes arising from cross-border e-commerce transactions out of court. You can report your case in any official EU language via this platform.

I have a Froda loan through my payment service provider - how is it different from a regular Froda loan?

If you have a loan through a payment service provider that uses Froda as a partner, you are using revenue-based financing. Revenue-based financing is a type of business loan that is automatically repaid through a small, fixed percentage of your daily or weekly card sales.

You will continue to pay this percentage until the agreed total amount (the advance payment plus a fixed fee) has been repaid in full.

I have a Growth Finance loan with Worldline. How can I access it?

Growth Finance is a separate financing product offered by Worldline in collaboration with Froda. To manage a Growth Finance loan, you need to log in to Worldline's Merchant Portal.

I have a savings account with Froda through Avanza, how does it work?

The funds in a Savings Account + Froda that are distributed through Avanza Bank are held with Froda, just like our other savings accounts. If you have savings accounts with Froda both directly and through Avanza, the total amount in your accounts is combined, and the combined amount is covered by the deposit guarantee limit of SEK 1,050,000.

Can I repay the loan early?

Yes, you can always pay off your loan early, regardless of how much time is left on your repayment period.

Can I change my repayment account?

Yes, you can change your repayment account on My Pages.

Can I give my auditor access to my monthly reports?

Yes, on My Pages you can add users and control which permissions users have under "manage users" in the menu.

Read about more features.

Can I make an extra repayment?

Yes, you can make an extra repayment on My Pages whenever you want.

Can I make a deposit from a business account?

No, the deposit must come from a private transaction account. Only private individuals can open a savings account with us.

Can I make a withdrawal to another savings account?

No, you cannot make withdrawals directly to other savings accounts. Your withdrawal account must be a transaction account in a Swedish bank and include the clearing number and account number.

Can I make multiple deposits to my savings account?

It depends on whether you have a savings account with variable or fixed interest. Savings accounts with variable interest have unlimited deposits. For savings accounts with fixed interest, you can only make one deposit when the account is opened. If you want to make multiple deposits to a fixed-interest account after you have opened an account, you can open a new account with the desired term. If you try to make additional deposits to an account with fixed interest, the money will either be placed in a savings account with variable interest or paid back to your registered withdrawal account.

Can I make changes after taking out a business loan?

Yes. You can log in to My Pages at any time and make adjustments to your loan to suit your company's current needs. You can pause your repayments, extend your loan, change your repayment schedule, make an extra payment, or repay your entire business loan early.

When you log in, your company also has a constantly updated credit limit that you can apply for. This makes it easy to see what financing options your company has if the need arises.

Can I pause my amortization?

Yes, you can pause the amortization under the "manage loan" tab when you log in. Click on "pause amortization" and set how many weeks you want the pause to apply. The pause is then activated when you sign the agreement sent by SMS. You can pause the amortization as often as you like, but for a maximum of 6 months. The length of the pause you can apply for varies from company to company, but all Froda's customers have the opportunity to pause for up to 8 weeks.

Can I consolidate my business loans with Froda?

In most cases, you can consolidate your business loans with Froda. To do so, you must be able to repay your previous debts to other lenders early and the total amount of all your loans must not exceed your available credit limit.

Contact us if you want to consolidate your business loans with us, and we will help you with the process.

Can I check the status of my application?

You can check the status of your application by logging in to My Pages.

Can I view transactions for a closed account?

Yes, if you log in to My Pages, you can select “show closed accounts” and then click on the account you want to see transactions for.

Can I deposit funds in currencies other than SEK?

No, you can only make deposits in SEK to our savings accounts.

Can I take out a business loan if I have payment defaults?

Yes, you can be approved for a business loan from Froda even if you have payment remarks.

Previous payment remarks may lead to a higher interest rate and shorter repayment period, but in our assessment, we focus on how your business is doing today and not how it has performed historically. However, if your company has several payment remarks, or if we believe there is a risk that you will not be able to repay the loan, we may reject your application.

Can I withdraw money from a fixed-rate savings account?

Yes, you can make withdrawals from a fixed-rate savings account, but it is possible with a fee of 1% of the withdrawal amount. The same applies if you want to close the account during its term.

Can I update my transaction data without submitting an application?

You can update your transaction data on My Pages. Under "update bank details" in the menu, click on "update" and follow the steps to get an updated available loan amount.

Can I increase my loan?

If you have the option to increase your loan, you can see your available loan amount when you log in to My Pages. If you want to increase your loan, just press the "borrow more" button next to your available amount, set how much you want to increase the loan by, how long you want the repayment period to be, and submit your application.

Can I change my amortization rate?

Yes, in most cases you can change your amortization rate. If you want to change your amortization rate, you can contact customer service at support@froda.se or 08-501 311 00 and we will help you.

Can I increase my amortization?

Yes. Log in to My Pages. Under "manage loan" you can go in and increase your amortization.

Can I open a joint savings account?

No, Froda only allows one account holder per savings account.

Can I open a savings account for a company or association?

No, we only offer savings accounts for individuals.

Can I open a savings account if I do not have a Swedish bank account?

No, you need to have a Swedish bank account to make deposits to your Froda savings account.

Can I open a savings account if I am not registered in Sweden?

No, you must be a resident of Sweden.

Can I open a savings account for my child who is a minor?

No, we only offer savings accounts for private individuals who are 18 years or older.

Can I open a savings account without BankID?

No, you need to have BankID to open a savings account. Read about how to get a BankID here.

Can I open multiple savings accounts?

Yes, you can open multiple savings accounts.

Can you reject a deposit to my savings account?

Yes. Froda only accepts deposits from personal accounts, and we may reject your deposit if it comes from, for example, a business account.

Does it cost anything to repay the loan early?

No, Froda does not charge any interest rate differential compensation, and it is completely free to repay the loan early. You only pay interest up to the day you settle the loan, the remaining interest cost for the term is written off.

Is there a cost to make an extra amortization?

No, there is no cost to make an extra amortization. On the contrary, you lower the total cost of the loan by making an extra amortization.

Does it cost anything to pay off the loan early?

No, you can repay the loan without any extra cost after you have made your first repayment. If you repay the loan early, you only pay interest for the time you had the loan. The remaining interest is waived, and Froda never charges any interest rate differential compensation.

Does it cost anything to open a savings account?

No, there is no cost to open a savings account.

Does Froda require any security?

We accept different types of security when you take out a business loan. The most common is that the borrower provides a personal guarantee for the loan, but you can also pledge different types of security for larger loan amounts, such as a mortgage or company mortgage. If you run a trading company or a sole proprietorship, you are always personally liable for the company's debts.

Do I need to have a specific type of company?

No, we don't. We provide business loans to all types of companies, regardless of their size or legal form. Whether you run your business as a limited company, partnership, limited partnership or sole trader, you can turn to us when you need financing.

When do I get access to my earned interest?

Your earned interest is deposited into your account on December 31st each year, as well as when the account is closed if you have a savings account with a variable interest rate. For fixed-rate savings accounts, the earned interest is paid out when the account's term expires or when the account is closed.

When can I make a withdrawal after making the first deposit?

For savings accounts with variable interest rates, there is no time limit for when you can make your first withdrawal. If you want to make a withdrawal from a fixed-rate savings account, it is possible for a fee of 1% of the withdrawal amount.

Is my savings covered by the government deposit insurance?

Yes. Read more about the government deposit insurance here.

Do you use UC?

No, as a general rule, we do not use UC. Instead, we take a credit report from Creditsafe, which does not affect your company's credit rating.

However, for loan amounts exceeding 5 million SEK, we will also conduct a UC (credit report) on the company in addition to the credit information from Creditsafe.

What do I need to do to transfer money and close an account belonging to a deceased estate?

When someone passes away, a statement of holdings is automatically sent to the deceased's registered address with information about the assets the estate has with Froda. Only when the estate inventory is complete can the deceased's holdings with Froda be closed and the money paid out. In order for the money to be paid out to the estate, we need to receive the following documents:

– Closing form for deceased estates; you can find the form here.

– Power of attorney, if one person represents all the heirs or a lawyer is assisting with the closure. You can find the power of attorney here.

– Copies of ID documents for all beneficiaries of the estate or other persons entitled to inheritance by law or will who are affected by the closure of the account.

Post the completed and signed form, any powers of attorney, and copies of ID documents to us at the address:

Froda AB

Katarinavägen 9

116 45 Stockholm

What does personal guarantee mean?

A personal guarantee means that one or more individuals take on the financial responsibility for someone else. In the context of business loans, a personal guarantee is sometimes used as security for the loan, where the owner, or someone else, acts as a guarantor for the company's loan. This means that the guarantor becomes personally liable to repay the loan if the company is unable to do so.

What services does Froda offer?

Business loans

We offer a fully digital business loan, customized to fit the everyday life of small business owners. By digitizing the process, we save time, money and energy for entrepreneurs who need financing. With our business loans, you avoid all the complicated paperwork, time-consuming meetings and manual assessments. Instead, you can apply whenever and wherever you want, you get an objective and fair assessment of your turnover, and you get access to financing when you need it.

Savings accounts

Froda offers simple and secure savings with no fixed fees, both with variable and fixed interest rates. All our savings accounts are covered by the government deposit insurance.

What type of account can be used as a withdrawal account?

Your withdrawal account must be a transaction account in a Swedish bank and include clearing and account numbers. Bankgiro or Plusgiro cannot be used as a withdrawal account.

What kind of amortization does Froda offer?

Our business loan is an annuity loan where you can choose between daily and weekly repayments. Annuity means that each repayment is the same size, but the interest portion is higher at the beginning of the loan term, while the repayment portion is smaller.

As you repay the loan, the interest portion of each repayment will decrease, while the principal portion will increase.

Repayment of your business loan is then made automatically via direct debit during the term of the loan.

What is Froda's average interest rate?

As several parameters come into play when it comes to pricing business loans, the interest rate can differ by several percentage points from loan to loan. The average interest rate can therefore give a misleading comparison, which is why Froda does not use it as a measure. The interest rate your company receives is affected by, among other things, the loan amount in relation to turnover, loan term and credit rating.

What happens to my old loan if I increase my loan?

When you increase the loan, your old loan is combined with the new loan. So, you won't have separate loans; instead, you'll get a new consolidated loan with updated terms.